APPLEBOX.CO.ZA™

1. Digital Experiences

Every AppleBox is a personalised digital emotional experience created specifically for the sender and recipient.

Because each experience is individually generated, purchases are generally considered final once an AppleBox has been created.

2. Before Delivery

If a payment has been completed but your AppleBox cannot be generated due to a verified technical fault, we will investigate the issue and, where appropriate, provide either:

• A replacement AppleBox, or
• A full refund.

3. After Delivery

Once an AppleBox has been successfully created and delivered, refunds will normally not be available.

This includes situations where:

• the delivery link has been issued;
• the recipient has accessed the experience;
• the digital service has been successfully provided.

4. Duplicate Payments

If you believe you have been charged more than once for the same purchase, please contact us as soon as possible.

Verified duplicate transactions will be refunded promptly.

5. Technical Issues

If you experience a genuine technical problem preventing the normal use of your AppleBox, we encourage you to contact us before requesting a refund.

Many issues can be resolved quickly without affecting your experience.

6. Fair Review

Every refund request is reviewed individually.

Our goal is not simply to apply rules, but to reach a fair outcome whenever something has genuinely gone wrong.

7. Our Commitment

Our aim is simple.

If APPLEBOX.CO.ZA™ fails to deliver the experience you purchased because of a fault on our side, we will make it right.

We believe fairness builds trust, and trust is part of every AppleBox we create.